ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager, Jane Fairfax who will deal with your concerns appropriately.  You can;

Call:            01444 246123


Write:         Jane Fairfax

                  Practice Manager

                  The Brow Medical Centre

                  The Brow, Burgess Hill RH15 9BS

Alternatively you can complete the form here (Complaint form) or pick a form up from the reception desk.

Once the complaint has been received it will be formally acknowledged in writing by the Practice Manager within three days. The complaint will be dealt with speedily and efficiently and the complainant will be regularly informed of the progress of the investigation.

If you would like help or assistance it is available through the Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS).  They offer a free and independent complaint advisory service free and independent health complaints advocacy service (IHCAS), which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health.  They can be contacted by:

Website - IHCAS and Healthwatch West Sussex 

Telephone - 0300 012 0122

Email -

Write - The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex

            RH14 9QW

Complaint information leaflet

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