We are pleased to offer telephone consultations with our doctors on the day you call. If this is not convenient then we can book ahead within the next week either during the day, evening or Saturday mornings to suit you.
We have found that we can successfully address your medical concerns by way of a telephone consultation in approximately 70% of cases, saving you the trouble of having to come to the surgery. It may be the case however, that following the telephone consultation the doctor does need to see you at the surgery, they will offer you a mutually convenient time to attend and will arrange this with you during the call.
Continuity of care is very important to us so please do let reception know which doctor you wish to speak with.
Our receptionists will ask some questions, which the doctors have instructed them to do so; this helps the clinicians to deal with the problem appropriately. If you cannot receive a call during certain hours then please let the receptionist know and they will ask the doctor to make the call around those times.
Evening and weekend access to GP appointments
GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.
This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at a hub:
Appointments can be booked through your own GP practice in the normal way, during normal opening hours. Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Your help to design the new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and public through a survey. The results can be found here:
NEW SERVICE - LIVI - See a GP by video
See a GP by video with LIVI. This practice now offers a video GP service - LIVI - to all our patients. To access the service, simply download LIVI from the App store (iphone) or Google Play (Android) and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends. Get the LIVI app here
Can be pre-booked up to 6 months in advance. If you have signed up for Patient Access (GP online services) then you will be able to book appointments online for COPD or asthma reviews, spirometry, blood tests, contraception and smears.
Medication reviews and queries
The practice employs a Prescribing Pharmacist, Christina Short. She deals with all medication reviews or queries around medication. You can book a telephone appointment with her up to a month in advance, or on the day if necessary. Her working days are Monday, Tuesday, Thursday and Friday.
If you cannot attend a pre-booked appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.