COVID-19 VACCINATION INFORMATION
The NHS will contact you when you are eligible to be vaccinated and inform you of the location and date. Please bear with us whilst planning is in progress. Thank you.
RCGP RSC - Royal College of General Practitioners - Research and Surveillance Centre Practice
This practice is one of over 600 practices in England contributing pseudonymised data for national research and surveillance. These data enable continuous monitoring of infections and diseases in the community and is used in ethically approved research. The RCGP RSC is the main source of information for Public Health England (PHE) and helps with prediction and management of flu out-breaks and pandemics. Providing pseudonymised data does not affect patients, their care or privacy, however if you no longer wish to allow your information to be used, please speak to your GP.
COVID-19 UPDATE - Please DO NOT COME TO OUR SURGERY unless specifically invited to do so by a member of our team (or you are unable to speak on a telephone).
If you have a temperature or persistent cough please DO NOT contact our surgery instead look ONLINE at nhs.uk/coronavirus for instructions.
Please TELEPHONE the surgery if you have any other pressing medical concerns. Please use Patient Access to order prescriptions (these will not be processed if ordered early) or post through our locked Surgery front door.
Thank you for your kind understanding with our measures to keep both you and our NHS staff safe.
The practice does not complete the Medical Proforma in relation to any applications for a firearms/shotgun licence or a renewal of a licence.
NEW POLICY ON URINE SAMPLES
Please do not bring any urine samples to the surgery unless requested to do so by a Clinician. Any samples received without a prior telephone consultation will be disposed of. Thank you for your kind understanding.
FREE COURSE - Living Well with a long term health condition
This free course is for people who live with a long term health condition and could help you to learn new skills to better manage your health condition. The course will run on every Friday from the 7th February to the 13th March 2020 at Burgess Hill Town Council offices between 10am and 12.30am Please click here for more information.
GET YOUR FLU JAB NOW!
The flu vaccination is available on the NHS to help protect adults and children at risk of flu and its complications. Who can have the vaccination?
The flu vaccine is available for:
• Adults aged 65 and over on 31 March 2020 (i.e. born on or before 31 March 1955)
• Anyone (including children over the age of 6 months) with a long term medical condition. These conditions include: diabetes; asthma; COPD; chronic heart, kidney, or liver disease; a chronic neurological condition such as Parkinson’s disease, motor neurone disease, MS, learning disability, or cerebral palsy; or a weakened immune system as a result of a medical condition or medication such as steroids or chemotherapy.
• Carers (registered or receiving carer's allowance)
• Close contacts of people who have a weakened immune system
• Pregnant women
• Children aged 2 and 3 on 31 August 2019 (i.e. born between 1 September 2015 and 31 August 2017), and children in primary school.
Children aged between 6 months and 2 years who are eligible for the flu vaccine will receive an injection. Children aged between 2 and 17 will usually have the flu vaccine nasal spray. Children of school age will be given the vaccine at school.
NEW APPROACH TO DIABETIC CARE
We are now delivering lifestyle and diabetic reviews as a group consultation. This is because people tell us that they really like spending longer (45-60 minutes) with their doctor or nurse, getting to meet and learn from others in the same boat and having a bigger say in what gets discussed. There is also really good research showing that when people join together for reviews in groups, they do better at looking after themselves and their health improves. People say that group sessions are very enjoyable and that they learn at lot from others' experiences. Once you have had your blood test, should you require any lifestyle or diabetic advice, you will be invited to attend one of our group lifestyle and diabetic sessions. This is run by Dr Wood and Nurse Caroline on Tuesday afternoons. We recommend that anyone with diabetes attends this clinic.
PATIENT ACCESS UPDATE - online appointments are now available to book online for blood tests, blood pressure checks, smears, COPD and asthma reviews.
To register, you will need to complete an application form and provide proof of identity in the form of photo ID and proof of residence. If you register with Patient Access without a letter from the practice, you will still need to complete the application form and provide proof of identity before your online access is activated.
PHYSIOTHERAPY SELF-REFERRAL SERVICE
There is now a physiotherapy self-referral service available at the Princess Royal Hospital. Please see the 'Physiotherapy - self referral' page for more information. The online referral form can be found here: sussexmskpartnershipcentral.co.uk/physiotherapy
UPDATE - NEW SERVICE - LIVI (see a GP by video) - IMPROVING ACCESS TO GENERAL PRACTICE: EVENING & WEEKEND APPOINTMENTS
Once a week we will open in the evenings for Doctor and nurse appointments. Please ask at reception for details, as the day varies from week to week.
Evening and Improved Access Service (IAS) appointments will be available between 4-8pm in Hurstpierpoint Monday to Friday as well as Saturday mornings (8am-12pm) in Hurstpierpoint or Haywards Heath, which can be booked 5 days in advance.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/access
LIVI - See a GP by video with LIVI. This practice now offers a video GP service – LIVI – to all our patients. To access the service, simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends. Get the LIVI app here
NEW APPOINTMENT SYSTEM CONTINUES
We are pleased to offer telephone consultations with our doctors on the day you call. If this is not convenient then we can book ahead within the next week either during the day, evening or Saturday mornings to suit you.
We have found that we can successfully address your medical concerns by way of a telephone consultation in approximately 70% of cases, saving you the trouble of having to come to the surgery. It may be the case however, that following the telephone consultation the doctor does need to see you at the surgery, they will offer you a mutually convenient time to attend and will arrange this with you during the call.
Continuity of care is very important to us so please do let reception know which doctor you wish to speak with.
Our receptionists will ask some questions, which the doctors have instructed them to do so; this helps the clinicians to deal with the problem appropriately. If you cannot receive a call during certain hours then please let the receptionist know and they will ask the doctor to make the call around those times.
If you are living with a medical condition and require some additional support - whatever it is - we are here to help. The Brow is offering a service for our patients delivered by our Care Co-ordinator. For further information please see the link on the right.
ALL PATIENTS HAVE BEEN ALLOCATED A NAMED, ACCCOUNTABLE GP
The NHS changed the system whereby patients are registered with the practice rather than an individual doctor as well as stating that all patients should have a named Doctor, which is mainly for administrative purposes. We can confirm that all patients, including children, have been allocated a named, accountable GP. The practice operates a system whereby patients can see any Doctor they please.
When your medication review is due there will be a message on your prescription. It may ask you to make a blood test or have a blood pressure check or may ask you to make a telephone appointment with our Practice Pharmacist, Christina.
WE WELCOME NEW PATIENTS TO OUR PRACTICE AREA. REGISTER NOW
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more