Dear Practice Manager,
I am writing to say an enormous thank you to your staff. My mother (Mrs JN) has recently moved to Burgess Hill from Eastbourne to be nearer to my brother and I. She was diagnosed with early onset Alzheimer's last summer and has other ongoing health issues.
We signed her up to The Brow and all her medical details were swiftly transferred to your practice. Unfortunately, the move had unsettled my Mum and on Tuesday she called me in tears as she felt very unwell. I went to be with her and then I called The Brow. From the very beginning, the lady I spoke to on reception was incredibly kind and patient with me as I was quite upset explaining things to her. She reassured me and promised that Dr Chan
would phone us later that day.
Dr Chan called us and was also incredibly kind, patient and understanding. I offloaded an awful lot of information on to her and she managed to follow everything I said and then offered us a face to face appointment later that evening. When we arrived for that appointment, the ladies on reception were kind, professional and so helpful. It put both my Mother and I at ease. Dr Chan then called us in to her office for the appointment. Dr Chan was incredibly thorough, kind, patient and helpful. She was so reassuring to us and explained clearly her thought process as to how to proceed with my
Mum. She had also read through my Mum's medical notes (which are extensive!) and so she was fully informed before meeting us.
Dr Chan has gone on to arrange various tests and scans etc for my Mum which I am so grateful for. Yesterday, she called my Mum and me to explain the blood test results and give us further information of her plan going forward for my Mum. Dr Chan has been so wonderful and we appreciate her so much.
I honestly have never experienced a GP practice like this before and I feel so lucky that my Mum is now one of your patients. Please could you pass on my sincerest thanks and gratitude to Dr Chan and to your receptionists for all their help, support and professionalism.
For very personal reasons, I am moved to email you with the above as I feel now more than ever all NHS staff need to be applauded. You work so hard and under incredibly stressful situations and financial restraints. Very sadly my cousin Dr Gail Milligan ended her life. She had been a GP in Camberley for 20 plus years. She gave everything to her job and to her patients and sadly she wasn't able to give herself what she needed. She never rested, she
worked all hours and all weekends and it ended so devastatingly sadly. Our family is still in shock that this has happened and so what I want to say to you all (to all your wonderful staff) is please, please look after yourselves. You are just human and you all deserve time to rest and time to be with your families.
From my family to you all - thank you.
Kindest regards
MN
27.01.23