We are pleased to offer telephone consultations with our doctors on the day you call. If this is not convenient then we can book ahead within the next 14 days.
We have found that we can successfully address your medical concerns by way of a telephone consultation in approximately 70% of cases, saving you the trouble of having to come to the surgery. It may be the case however, that following the telephone consultation the doctor does need to see you at the surgery, they will offer you a mutually convenient time to attend and will arrange this with you during the call.
Continuity of care is very important to us so please do let reception know which doctor you wish to speak with.
Our receptionists will ask some questions, which the doctors have instructed them to do so; this helps the clinicians to deal with the problem appropriately. If you cannot receive a call during certain hours then please let the receptionist know and they will ask the doctor to make the call around those times.
Evening and Weekend Access to GP Appointments
GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.
This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at a hub:
Appointments can be booked through your own GP practice in the normal way, during normal opening hours. Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Bloods Tests At The Hospital
A phlebotomy service is provided at the Princess Royal Hospital in Haywards Heath, the Royal Sussex County Hospital in Brighton, and The Royal Alexandra Childrens's Hospital in Brighton.
However, this is not a walk in service and you must book. You can do this by clicking here. Alternatively you can phone to book on 01444 441881 ext 68199 or by emailing email@example.com.
Please ensure that you have your request form with you or that a doctor has put this onto the computer for the hospital to see.
Can be pre-booked up to 6 months in advance. If you have signed up for Patient Access (GP online services) then you will be able to book appointments online for COPD or asthma reviews, spirometry, blood tests, contraception and smears.
Medication Reviews and Queries
The practice employs three Prescribing Pharmacists - Christina, Claire U and Claire S. They deal with all medication reviews or queries around medication. You can book a telephone appointment with them up to a month in advance, or on the day if necessary. Their working days are as follows:
Christina - Wednesday and Thursday.
Claire U - Monday, Wednesday, Friday.
Claire S - Tuesday and Wednesday.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please note that lack of transport is not a valid reason for a home visit.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
This practice has been accredited to train doctors intending to specialise in general practice. The practice needs to be regularly inspected for this purpose and this involves inspection of the medical records. Only doctors approved for this purpose will do this and they will respect completely the confidentiality of the information.
If you do not want your records to be available for inspection then please inform the practice manager of your wishes.
Sometimes the doctor may wish to video record their consultations and in this case your permission will always be requested beforehand. Nurses in training also work with our attached nursing staff.